Returns & Refunds Policy
At Conchbag, we want to ensure that our customers are satisfied with their purchases. We offer a hassle-free returns process, with no restocking fees, for products that are damaged or defective, or if you are not satisfied with your purchase for any other reason.
To initiate a return, please contact us within 14 days of receiving your order at [email protected]. We will provide you with instructions on how to return your item.
Returning an Item
To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging included. Please note that we reserve the right to refuse returns that do not meet these requirements.
You will be responsible for paying the shipping costs for returning your item unless the product is damaged or defective. We strongly recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive the returned item.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment, minus any shipping charges. Please allow up to 10 business days for your refund to be processed after we receive your returned item. We will notify you via email once your refund has been processed.
We currently do not offer exchanges. If you would like a different product, please return the original product for a refund and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected]. In such cases, we will cover the cost of return shipping and provide you with a replacement product or a full refund, whichever you prefer.
Refunds will be issued to the original payment method used to make the purchase. Please note that we are not responsible for any delays or fees associated with the processing of refunds by your payment provider.
If you have any questions or concerns about our Returns & Refunds Policy, please feel free to contact us at [email protected]. We are committed to providing our customers with high-quality products and excellent customer service.